2.3 Cancellation/Postponement In the case of cancellation/postponement (including change of date, change of course type or quantity reduction), the following cancellation fees will apply:
- 2.3.1 Students who give notice to cancel their enrollment more than 14 days prior to the commencement of a program will be entitled to a full refund of fees paid (minus admin fee).
- 2.3.2 Students who give notice to cancel their enrollment less than 14 days prior to the commencement of a program will not be entitled to a refund or credit of fees paid. The amount retained is required to cover the cost of staff and resources which will have already been committed based on the students’ initial intention to undertake the training.
- 2.3.3 Bookings made less than 14 days from commencement of a program are booked on a non-refundable and non-transferable (no reductions permitted) basis.
- 2.3.4 We provide a grace period of 15 minutes for claims of incorrect bookings (date/time/course type/venue) made when checking out through our website if re-booked. You will have to email to firstname.lastname@example.org within 15 minutes of booking if you’ve made an incorrect booking.
2.4 Administration fees All refunds and changes incur a $20 administration fee.
2.5 Incomplete certificates Refunds are not provided in cases where certificates are not issued to the student due to the student failing to complete or demonstrate the required learning and administrative competencies by the scheduled end time of the course.
2.6 Name changes Name changes are not permitted under any circumstances.
2.7 Change of date and course type When a student wishes to change the date of their enrollment or the type of course (e.g. CPR rather than Provide First Aid), the student must pay the $20 admin fee. Click here to pay your admin fee. Once the admin fee is paid, the student will be moved into the new course/date and receive a new enrollment link.