Mental Health First Response

Mental Health First Response
Allens Trainings
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Course Code :
CHCCCS019 Recognise and respond to crisis situations
Course Validity :
Valid Australia Wide

Location:  Noble Park, Bulleen and Bandoora or your venue for group bookings

Instructor : Certified Trainer and Assessor with clinical experience

CHCCCS019 Recognise and respond to crisis situations


Also referred to as Mental Health First Response, this course describes the skills and knowledge required to recognise situations where people may be in imminent crisis. You will learn to work collaboratively to minimise any safety concerns and make plans to access required support services.

Entry Requirements

Must be employed and have the ability to complete required assessment tasks in the workplace.

Must have the physical capability to be able to meet the demands of the practical demonstration skills.

Online study options:

  • Students must have access to a computer, smartphone, tablet or other electronic device with access to the internet to complete the online/ pre-course studies.
  • The Online delivery with face to face Practical assessment delivery mode includes video assessment questions. Occasionally the student will be required to make a video of themselves, either verbally explaining or demonstrating the required assessment outcome. If you do not wish to complete video assessment questions, please consider an alternative mode of delivery (for e.g. a blended or full face to face course).

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Pre-course study: Students may be required to undertake online pre-course work prior to attending the face to face session depending on the course delivery mode.

Assessment Activities

Assessments conducted during training session(s) include: 

Third Party Report:

  • Health and Safety Risk Assessment Report
  • Choose and don PPE

 Performance Tasks:

  • Follow standard and additional precautions for infection prevention and control
  • Follow procedures for managing risks associated with specific hazards


  • Health and Safety Incident Report

Theory assessment –   A written assessment consisting of short answer and multiple-choice questions. The student must complete all assessment questions.

This course is delivered on behalf of Allens Training Pty Ltd RTO 90909


  • 8 hours face to face online

Qualification Issued

Statement of Attainment – CHCCCS019 Recognise and respond to crisis situations

  • Legislative Authorisations :Conforms to the requirements of Victoria Occupational Health & Safety Authority First Aid in the Workplace Code of Practice, 1995
  • Certificate Validity Legislature : This unit of competency has no recertification requirements

Student Handbook: Find out about your learners’ rights, responsibility and support, including complaints

Learning Objectives

  • Identify imminent crisis situations and undertake management thereof
  • Address immediate safety concerns
  • Seek assistance from, and/or provide referral to supervisor, emergency services and appropriate professionals as required
  • Undertake the principles and practice of self-care, supervision and debriefing
  • Complete accurate documentation
  • Legal and ethical consideration relevant to recognizing and responding to crisis situations
  • Types of crisis situations
  • Common indicators or signs of crisis in other people
  • Personal values, beliefs and attitudes that facilitate or impede crisis
  • Principles and practices of crisis intervention
  • Referral options and procedures for accessing services

Requirements for Successful Course Completion

  • Attendance at all sections of the Mental Health First Response course is required
  • Active participation in group activities and discussions involved in the training program
  • Successfully complete progressive practical assessments. Progressive assessment of the competencies will be conducted throughout the course
  • Successfully complete either a multiple-choice theoretical assessment, demonstrate practical application of skills or answer structures verbal questions in a one on one or group capacity by the end of the course
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